Bk10's Privacy Policy
— Your Data, Our Responsibility

Bk10 (bk10.app) is a licensed online gaming and Sports Betting platform. This privacy policy applies to our website, mobile app, and all related services. By using our services, you agree to the terms of this privacy policy.

We believe every user has the fundamental right to control their own data. That's why bk10 built this privacy policy to be clear, simple, and straightforward.

Bk10 only collects the data it needs. Requesting excessive or irrelevant information goes against our policy. Below are the three types of data we collect.

We never collect unnecessary sensitive information such as religious beliefs, political opinions, or medical details.

Bk10 uses your data only for specific, defined purposes. No data is ever used beyond its original intent. Here are the core reasons we use your data:

• Creating and verifying accounts and ensuring secure login.
• Processing deposits, withdrawals, and financial transactions.
• Completing KYC (Know Your Customer) verification — a mandatory licensing requirement.
• Creating bonuses, promotions, and personalized offers.
• Preventing fraud, account hacking, and money laundering.
• Improving customer support services.
• Analyzing gaming patterns to promote responsible gaming.
• Meeting legal and regulatory obligations.

Bk10 does not retain your data longer than necessary. All information is kept securely on our servers for as long as your account remains active.

Even after an account is closed, certain data must be retained for a specified period due to legal obligations. Financial transaction records are required to be kept for a minimum of 5 years under international gaming licensing laws.

• Active account data — retained until the account is closed.
• Financial transaction records — 5 years (legal requirement).
• KYC documents — 5 years, or as required by regulatory guidelines.
• Customer support chats — 2 years.
• Cookie and analytics data — up to 13 months.

Bk10 never sells your data to advertisers or third parties. However, limited information may be shared with trusted partners as necessary to operate our services.

• Payment Providers (bKash, Nagad, Rocket): Only the financial information necessary to verify transactions.
• Game Providers: Player ID and session token for managing game sessions.
• KYC Verification Service: Documents and personal information for identity verification.
• Legal Authorities: Applicable data shared upon receipt of a government order or court directive.
• Anti-Fraud System: Device and transaction data for fraud prevention.

Every partner is contractually bound to uphold bk10's privacy standards and may not use your data for their own purposes.

Bk10 uses cookies to improve your browsing experience and maintain platform security. Cookies are small text files stored in your browser.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain site features.

Every bk10 user has the following rights over their personal data. To exercise these rights, contact us at support@bk10.app.

• Right to Know: You can request to see what data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data where there is no legal obligation to retain it.
• Right to Portability: You may request a copy of your data.
• Right to Restrict Processing: You can ask us to stop using your data for specific purposes.
• Right to object: You may object to your data being used for marketing purposes.

Bk10 is an adults-only gaming platform. We strictly prohibit the knowing collection of data from anyone under the age of 18.

If you believe a minor is using our platform, please report it immediately to support@bk10.app.

Bk10 uses industry-standard technology to protect your data. We don't just write policies — we actively work to enforce them in practice.

• SSL/TLS Encryption: All data transmitted on the site is exchanged through encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security for logins and withdrawals.
• Data Masking: Sensitive information is stored in masked form within our systems.
• Regular security audits: Regular cybersecurity audits are conducted by third parties.
• Server Security: 24/7 monitoring and firewall protection at our data centers.
• Access Control: Only authorized personnel can access specific data.

If you have any questions or concerns about this privacy policy, please reach out to us. We take every message seriously.

Bk10 may update this Privacy Policy from time to time. For significant changes, we will notify you via your account email or a notice on the site. A change in the policy date indicates that a new version has taken effect.